AFTER-SALES

We are at your service throughout the entire lifespan of your products. We offer a broad range of after-sales services and support, which ensure top quality standards, fast problem resolution and the ability to establish a high value image.

Our expertly trained teams provide customer service, repairs and maintenance

we are ready to support our customers from the enquiry stage right through to the delivery of the products. Furthermore, our services continue beyond the sales of the products with the following services:

Product Inspection

During inspections we examine our products with the aim of adequately assessing their current condition and informing the customer on this matter.

All measures and findings that arise during the inspection process - including the procedures used - are recorded in a report that is handed over to the customer. To ensure the optimal performances of our products, inspections should be performed on a regular basis. The continuous monitoring of the status of products allows for the early scheduling of any necessary maintenance, which in turn ensures the highest possible system availability on a cost-efficient basis.

Maintenance

We carry out maintenance work based on the findings of our inspections.

Depending on the product and its condition, certain damage can be fixed on-site by our qualified technicians, or alternatively the product could be overhauled in our workshop with it being temporarily substituted on-site.

Spare Parts

We are able to supply the necessary spare parts immediately wherever they are needed on-site.

The replacement of the parts can then be carried out by the customer or us. 

Dedicated personnel is at our customer disposal to help identifying the spare parts required, as well as supply maintenance manuals and procedures.

Furthermore, qualified technicians are available to either perform or supervise the replacement of parts.

Contact Us

Please do not hesitate to contact us for any further information

Telephone:

00218-21-7255706

Fax:

00218-21-7255706

Email:

info@ebkarco.ly

Address:

El Sheikh St / Anofleen Area - Tripoli - Libya

FOLLOW US: